Responsible Gaming at 89gd — Play Within Your Limits

Gambling — whether it is cricket betting during the Bangladesh Premier League, spinning slots from Pragmatic Play, or playing live Baccarat — is meant to be a form of entertainment. Like any form of entertainment, it carries risks when it is not approached with clear boundaries and a healthy mindset. The vast majority of 89gd players in Bangladesh enjoy their time on the platform recreationally and never experience difficulties. But for a minority of players, gambling can become a source of financial strain, stress, and harm — to themselves and to those around them.

89gd takes this reality seriously. We operate a suite of responsible gaming tools that give every player the ability to set hard limits on their own behaviour, take breaks when needed, and exit the platform entirely if gambling is no longer serving them well. These tools are available to all players at any time, free of charge, directly from within the account dashboard — no waiting period, no approval process required.

We also invest in staff training so that our 24/7 live chat support team is equipped to handle sensitive conversations about problem gambling with care, confidentiality, and empathy. If you contact us about a gambling concern, you will be heard and helped — not redirected or dismissed.

Every player who registers an account at 89gd is required to confirm at the point of registration that they are 18 years of age or older. This declaration is a binding part of the account creation process. Beyond the self-declaration, 89gd conducts identity verification (KYC) checks that include confirmation of date of birth against a valid government-issued identity document, such as a Bangladesh National Identity Card (NID).

Where our compliance team identifies an account that may be held by a minor — through information submitted during KYC, through a report from a third party, or through monitoring of account activity — that account will be suspended immediately pending a full investigation. The investigation will involve a request for additional identity documentation. If the account holder cannot demonstrate that they meet the 18+ requirement, the account will be permanently closed.

If you are a parent or guardian and believe a minor in your household has opened an account at 89gd, please contact our support team via live chat immediately. We will act on your report promptly, in strict confidence, and at no cost to you.

Self-exclusion is the most robust tool available to players who feel that gambling has become — or is at risk of becoming — a problem. When you self-exclude from 89gd, your account is locked for all gaming and wagering activity for the full duration of the exclusion period you have chosen. You will not be able to log in to place bets, spin slots, or access casino games. Any pending bets placed before the exclusion was activated will be settled normally; no new wagers will be accepted.

Available self-exclusion periods:

• 30 days (short-term break)
• 90 days (three-month break)
• 6 months
• 12 months (one year)
• Permanent self-exclusion (indefinite — account closure)

Self-exclusion is irrevocable for the duration of the selected period. If you choose a 90-day exclusion, you cannot reverse or lift it after 30 days because you are feeling better — the full 90-day period must expire before your account can be reactivated. This is intentional: it is a protective mechanism designed to prevent impulsive reversal during a difficult moment.

Permanent self-exclusion results in the permanent closure of your 89gd account. Your account data is retained in accordance with our Privacy Policy and applicable anti-money laundering regulations, but you will not be able to create a new account at 89gd using the same identity documents. If you attempt to re-register, our compliance team will identify the match and close the new account.

Marketing communications are suppressed immediately upon activation of any self-exclusion period. You will not receive promotional emails, SMS messages, or bonus notifications while excluded. If you receive any marketing material from 89gd during an active self-exclusion, please contact our support team immediately so we can investigate and correct the issue.

If you believe gambling is negatively affecting your life — financially, emotionally, or in terms of your relationships — please do not hesitate to reach out. 89gd's support team is available 24 hours a day, 7 days a week via live chat in your account dashboard. All conversations about problem gambling are handled with strict confidentiality by trained support staff. You do not need to be in crisis to reach out — early conversations are far more effective than waiting until a situation has escalated.

Beyond the tools and team at 89gd, we encourage players in Bangladesh who feel they need independent support to speak with a trusted person in their life — a family member, friend, or community leader — about their concerns. Social support networks are one of the most effective protective factors against the development of serious gambling problems.

If gambling-related stress is affecting your mental health or causing significant distress, please consider speaking with a qualified mental health professional. Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh have professional counselling services available. Your primary care doctor can provide a referral if needed.

89gd is an adult-only platform. Protecting children and young people from accessing gambling services is a responsibility that 89gd shares with parents, guardians, and the wider community. While 89gd enforces strict age verification at the point of registration and through ongoing KYC checks, we recognise that parents and guardians also play a vital role in managing what content is accessible in the home.

Parental controls and filtering software. We recommend that households with children use parental control software to restrict access to gambling websites on shared devices. Filtering tools can be set up on home routers, individual devices, and mobile phones. If you share a device with younger family members, ensure that your 89gd account is never left logged in and that your login credentials are not stored in a location that a young person might access.

Reporting underage account use. If you are a parent or guardian who suspects or knows that a minor has created an account at 89gd, please contact our compliance team immediately via live chat or by email at the address listed in the footer. We will investigate the report promptly, close the account if the report is substantiated, and return any deposited funds to the original payment source. All reports of underage access are treated as the highest priority.

Talking to young people about gambling. Open conversation is one of the most effective protective tools available to families. Young people in Bangladesh are exposed to sports betting advertising and peer conversation about gambling. Talking frankly with teenagers and young adults about the risks of gambling — and the fact that it is strictly an adult activity — significantly reduces the likelihood of problem gambling developing in later life.