Privacy Policy — How 89gd Handles Your Data

89gd collects personal data from players in Bangladesh through three primary channels: information you provide directly when registering or using your account, information generated automatically through your use of the platform, and information received from third-party service providers engaged to deliver parts of our service.

Information You Provide Directly. When you create an 89gd account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. During the KYC identity verification process, we additionally collect copies of your government-issued identity documents, which may include your Bangladesh National Identity Card (NID), passport, or other accepted documents. When you contact our support team, we retain a record of that correspondence for quality assurance and dispute resolution purposes.

Financial and Transaction Data. When you make deposits or request withdrawals, we collect the information necessary to process those transactions, including your bKash, Nagad, Rocket, Upay, or bank account details. We do not store full payment credentials on our servers beyond what is required by payment processing standards. Transaction history — including deposit amounts, withdrawal amounts, dates, and payment methods — is retained as part of your account record.

Automatically Collected Technical Data. When you access the 89gd platform through any device or browser, we automatically collect certain technical information including your IP address, device type and model, browser version, operating system, referring URL, pages visited within the platform, and session timestamps. This data is used for platform security, fraud detection, responsible gaming monitoring, and service improvement purposes. It is not used to identify you individually for advertising purposes.

89gd uses your personal data only for the purposes set out in this Privacy Policy. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The primary purposes for which we process your data are as follows:

• Account management: to create, maintain, and administer your 89gd player account, including authentication of your identity at login;
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain an accurate transaction record for your account;
• Identity verification: to verify that you meet the 18+ age requirement and to complete KYC checks as required by our anti-money laundering obligations;
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance via live chat and email;
• Responsible gaming: to monitor your gaming activity and identify patterns that may indicate problem gambling behaviour, and to apply any deposit limits, cool-off periods, or self-exclusion restrictions you have requested;
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, collusion, and other prohibited activities;
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws;
• Service improvement: to analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience;
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have not opted out of such communications.

89gd will not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated processes are used (for example, in fraud scoring), a human compliance review is applied before any material action — such as account suspension — is taken.

89gd does not sell your personal data to third parties. We may share your personal data with carefully selected third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

Payment Processing Partners. To facilitate deposits and withdrawals, 89gd shares the minimum necessary transaction data with payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data required to process the specific transaction and are contractually prohibited from using that data for any other purpose.

Game Studio and Platform Providers. Our casino and sports betting products are provided in part by third-party game studios and platform software providers, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data necessary to deliver their games to your device. They do not receive your identity documents or payment details.

Identity Verification Services. 89gd may engage third-party KYC verification service providers to assist with the review and authentication of identity documents submitted by players. Such providers act strictly as data processors under our instruction and are bound by data processing agreements that prohibit use of your data for any purpose beyond the specific verification task.

Legal and Regulatory Authorities. 89gd may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in Bangladesh or other applicable jurisdictions where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent required by the applicable legal obligation.

Business Transfers. In the event that 89gd or substantially all of its assets are acquired by or merged with another entity, your personal data may form part of the transferred assets. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, in advance of the transfer taking effect.

All third parties with whom 89gd shares personal data are required to maintain appropriate technical and organisational security measures and to use that data only for the permitted purposes. 89gd does not transfer your data to countries outside your region without ensuring that adequate data protection safeguards are in place.

89gd uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics data that helps us understand how players use the site. This section explains the types of cookies we use and how you can control them.

Strictly Necessary Cookies. These cookies are essential for the platform to function. They maintain your authenticated login session, store your language and display preferences, and enable core security features such as CSRF protection. Because they are essential to platform operation, these cookies cannot be disabled without preventing you from using the 89gd service.

Analytics Cookies. 89gd uses anonymised analytics cookies to understand how players navigate the platform, which pages and games receive the most engagement, and where technical errors occur. This data is collected in aggregate form and is not linked to your individual identity. It is used solely to improve the platform experience.

Responsible Gaming Cookies. Certain cookies are used to support our responsible gaming features, including session-time tracking and display of session duration reminders. These cookies help us enforce deposit limits and time-out periods that you have set in your account.

Managing Cookies. You may manage or delete cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please be aware that disabling strictly necessary cookies will impair or prevent your ability to use the 89gd platform. Disabling analytics or preference cookies will not affect core functionality but may result in less personalised display settings.

89gd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following measures:

• SSL/TLS encryption for all data transmitted between your device and our servers, preventing interception of data in transit;
• Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in readable form and cannot be retrieved by 89gd staff;
• Access controls limiting internal access to personal data to staff members who require it to perform their specific job function, on a strict need-to-know basis;
• Audit logging of all access to sensitive personal data and financial records, with anomaly detection alerts for unusual access patterns;
• Secure document storage for KYC identity documents, held in an encrypted document management system with restricted access;
• Regular security reviews of platform infrastructure, application code, and third-party integrations to identify and remediate vulnerabilities.

While 89gd takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your account credentials and for notifying 89gd immediately via live chat support if you believe your account has been compromised. 89gd will never ask for your password through any channel.

In the event of a data security incident that poses a material risk to your privacy rights, 89gd will notify affected players without undue delay and will take all necessary remedial steps. Where required by applicable law, 89gd will also notify the relevant regulatory authority.

89gd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data (name, date of birth, NID/passport, address): retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations;
• Transaction records (deposits, withdrawals, bet history): retained for a minimum of five (5) years from the date of each transaction, in accordance with financial compliance requirements;
• KYC documents: retained for a minimum of five (5) years following account closure or the completion of the specific verification that prompted their submission;
• Support communications (chat transcripts, emails): retained for two (2) years from the date of the most recent communication in a thread, for dispute resolution and quality assurance purposes;
• Technical and usage logs: retained for twelve (12) months, after which they are anonymised or deleted;
• Marketing consent records: retained for as long as you hold an account and for two (2) years following account closure, as evidence of consent status.

Where retention beyond these periods is required by a specific legal obligation — for example, in connection with an ongoing investigation or legal proceedings — 89gd will retain the relevant data until that obligation is fulfilled. Upon expiry of the applicable retention period, data is securely deleted or anonymised in such a way that it can no longer be associated with you as an individual.

As a player on the 89gd platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat in your account dashboard or by email at the address provided in the Contact section below.

• Right of Access: You may request a copy of the personal data that 89gd holds about you. We will provide this information in a clear, structured format within a reasonable period following your verified request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Some corrections (for example, changes to the name on your account) will require supporting documentation to protect against fraudulent account amendments.
• Right to Erasure: You may request the deletion of your personal data. Please note that erasure requests cannot be fully honoured where retention is required by applicable law (for example, AML record-keeping obligations). We will inform you of any data that must be retained and the legal basis for its retention.
• Right to Data Portability: You may request that we provide a copy of certain personal data you have provided to us in a structured, machine-readable format, where technically feasible.
• Right to Withdraw Marketing Consent: You may withdraw consent for marketing communications at any time as described in Section 2. Withdrawal does not affect any processing carried out before the withdrawal was received.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your data — for example, while the accuracy of data you have contested is being verified.

89gd will respond to all valid privacy rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly. There is no charge for exercising your rights in good faith. Where requests are manifestly unfounded or excessive, 89gd reserves the right to charge a reasonable administrative fee or decline to act on the request.

Contacting 89gd About Privacy. If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 7, or wish to raise a concern about how 89gd has handled your personal data, you may contact our support team via the 24/7 live chat available in your account dashboard. You may also write to us by email — our contact address is displayed in the footer of this page. Please mark your correspondence clearly as a "Privacy Request" or "Data Subject Request" to ensure it is directed to the appropriate team promptly.

Policy Updates. 89gd reviews this Privacy Policy periodically and updates it when our data practices change, when new services are introduced, or when required by changes in applicable law. The "Last Updated" date at the top of this page reflects the date on which the most recent revision was made. Where updates are material — meaning they affect your rights in a meaningful way — 89gd will notify registered players by email or via an on-screen notification at your next login, in advance of the updated policy taking effect. Continued use of the 89gd platform following notification of a material update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated policy, you must discontinue use of the platform and may request account closure in accordance with the process described in our Terms & Conditions.

Governing Language. This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translation provided for convenience, the English version shall take precedence.